FAQ & scheduling from profile
By inro.social
This Instagram automation answers FAQs from your profile menu and guides visitors toward a booking or human handoff, reducing response time and manual work.
How it works
- Listens for three icebreakers: pricing, availability, and can I talk to a person?
- Routing rules check the message content. If it contains "pricing", it sends an answer about starting prices and adds the conversation to the asked_price folder.
- If it contains "availability", it replies with available slots and a booking link (expires in 2 hours); clicking the link adds the booking_clicked folder.
- If the user asks to talk to a person, it replies with a human-handled message and triggers an alert to your team via email; a follow-up path invites the user to book a visit via the link.
Key actions you’ll see
- conversion link: "Book a visit" with a 2-hour expiry
- folder actions: add to asked_price, booking_clicked, and needs_human
- human handoff: a notification to your team and a human reply in chat
When to use
- You want fast, consistent FAQ responses from your profile menu
- You want a seamless path to scheduling or escalation when needed
- You want to track interactions with folders and alerts for follow-up
Example link: Book a visit