Answer shop FAQs from your profile menu

FAQ replies from profile menu

By inro.social

What this automation does

This Instagram automation answers common shop FAQs from your profile menu and escalates to a human when needed.

How it works

• Triggers: icebreaker prompts for shipping, returns, size guide, and talk to someone.
• Routing:
  • shipping: responds with We ship in 2 to 4 working days, and shipping is free on orders over €50.
  • returns: responds with You have 30 days to return anything unworn. Start a return from your order email.
  • size: provides a conversion link to the size guide; the link expires in 2 hours.
  • talk to someone: responds with Thanks, someone from the team will reply here., then:
  • sends an alert email to the human team
  • adds the conversation to the needs_human folder

When to use

• Use on profile menu to quickly answer FAQs.
• Use to speed up responses while routing to a human when needed.

Customization

• Update messages for shipping, returns, and size guide.
• Adjust escalation steps and folder actions.

Size guide: https://inro.social/?utm_campaign=size-guide&utm_content=info-menu-ecommerce