Answer customer FAQs from your profile menu

FAQ auto-responder via profile menu

By inro.social

What this automation does

• Responds to common FAQs from your profile menu using four icebreakers: What are your prices?, When are you open?, Can I make an appointment?, Can I talk to someone?
• Provides immediate answers: prices, open hours, and a direct booking link. If no direct match, it prompts a human reply.

How it works

• Triggers: incoming messages that match any icebreaker; actions run in sequence:
  • answer_1: reply with price baseline: A cut starts from €35 and colour from €60, depending on what you would like. Any questions, just reply here.
  • route to check for open in the message -> answer_2: We are open Tuesday to Saturday, 9am to 7pm.
  • check for appointment in the message -> answer_3: a conversion link to Book a visit with 2 hour expiry.
  • If no match -> human_reply: Thanks! Someone from the team will reply here.
• Escalation: an email alert notifies staff and the conversation is moved to a needs_human folder for follow-up.

When to use

• For salons and other service profiles wanting fast FAQ replies and smooth handoffs to humans when needed.

Quick sketch

Icebreaker: What are your prices? -> price answer
Icebreaker: When are you open? -> hours answer
Icebreaker: Can I book? -> booking link
Fallback -> human follow-up