Sort your DMs into folders with AI

Route DMs to a dedicated Support folder

By inro.social

What it does

• AI-driven routing: Automatically sort DMs that express a support need into a dedicated folder.

How it works

• Trigger: When a message arrives that AI detects as an existing-user issue (not a short button reply or pre-purchase question). The intent is indicated by ai_intent and content_filter ai_detected.
• Action: Add the conversation to folder 11279 (Support) via the add action.

When to use

• Use to triage and centralize support conversations, speed up response times, and keep help requests organized.

Setup tips

• Activate the automation (currently inactive in the definition).
• Ensure folder 11279 exists and is the correct Support folder.
• Optional: adjust ai_intent filters to match your products.

Example

• A user reports an issue with the app; the message is flagged by AI as a support need; the DM is moved to the Support folder automatically.

For details, see the docs: https://docs.example.com/instagram-automation